ShotCaller Troubleshooting

Start with the simplest check first: confirm the hub light status, the phone connection, and the target list in the app.

The hub will not reconnect

Try this in order:

1. Move the hub closer to your phone.
2. Confirm Bluetooth is on.
3. Close and reopen the app’s device connection flow.
4. Check whether the hub is still connected to another phone nearby.
5. Pair the hub again.

A target is not showing up

1. Confirm the hub is connected first.
2. Refresh the target list in the app.
3. Check that the target is mounted where you expect and ready for the session.
4. Reopen the device details and confirm the target appears there.

Impacts are not recording correctly

• Confirm you selected the right target.
• Recheck the distance before continuing.
• Review the session after a test shot to make sure impacts are landing where you expect.

An update did not finish

1. Return to the device details screen.
2. Check whether the hub has restarted.
3. Reconnect the hub and see whether the update is still offered.
4. Run the update again if the app prompts you to continue.

When to contact support

Contact support if the same problem repeats after you have repaired the hub, confirmed your targets, and retried the update flow.

You can also use the broader help guides for Bluetooth connection issues and contact support.