Billing and Subscription

Most Shot Insights Pro billing issues are solved by restoring the purchase on the same store account that originally bought the plan. If that does not work, the next place to check is the App Store or Google Play subscription details for that device.

Start with the restore option inside Shot Insights before assuming the plan is gone.

Common billing fixes

1. Open the subscription or upgrade area in Shot Insights.
2. Use the restore purchase option.
3. Confirm you are signed in to the same App Store or Google Play account used to subscribe.
4. Reopen the feature you expected to unlock.

Questions this page can help with

• Pro features are still locked after reinstalling the app
• You changed phones and want to recover access
• Renewal or cancellation timing looks confusing
• The wrong store account was used for the purchase

When to contact support

If the plan still does not restore after confirming the correct store account, use Contact support and include the device type and what you already tried.